Privacy policy
HumaniseAI Privacy Policy
HumaniseAI (“we,” “us,” “our”) is committed to delivering high-quality AI-powered solutions while safeguarding your personal information. This Privacy Policy explains how we collect, hold, use, disclose, store and dispose of your Personal Information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). A copy of the APPs is available at the Office of the Australian Information Commissioner’s website (https://www.oaic.gov.au/).
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1. What Is Personal Information and Why Do We Collect It?
Personal Information means information or an opinion about an identified individual (e.g. name, email address, phone number).
We collect Personal Information to:
• Arrange and confirm appointments;
• Deliver AI-driven communications (e.g. AI phone or chat calls);
• Provide you with marketing, insights, and educational materials;
• Improve and personalise our services.
How we collect it:
• Directly from you (e.g. website forms at https://www.humaniseai.io, email, phone, in conversations);
• From third parties (e.g. analytics tools via UTM parameters, cookies, Make.com, Calendly, Google Sheets, social media channels).
We explain why we need your information and how we’ll use it at collection. You may unsubscribe or opt-out of marketing communications anytime via the “unsubscribe” link or by contacting us (see Section 10).
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2. Sensitive Information
We do not actively collect Sensitive Information (e.g. racial or ethnic origin, political opinions, religious beliefs, health information). If you voluntarily provide Sensitive Information, we will use it only:
• For the primary purpose you supplied it;
• For a direct secondary purpose you would reasonably expect;
• With your consent; or
• Where otherwise required or authorised by law.
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3. Third-Party Sources
Where reasonable, we collect Personal Information directly from you. Occasionally, we may receive information from authorised third parties (e.g. Make.com, Calendly, Google Sheets). We take steps to ensure you are aware when this occurs.
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4. Disclosure of Personal Information
We may disclose your Personal Information to:
• Service providers and partners (e.g. appointment schedulers, AI-platform hosts) with your consent;
• Regulators or law enforcement, as required or authorised by law;
• Other parties where you’ve expressly agreed to the disclosure.
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5. Security of Personal Information
We store Personal Information securely—both digitally (on encrypted servers) and physically (in locked files)—to protect against misuse, loss, and unauthorised access, modification or disclosure.
When Personal Information is no longer needed for its collection purposes, we securely destroy or permanently de-identify it. We retain most records for a minimum of seven (7) years to meet legal and regulatory obligations.
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6. Access to Your Personal Information
You can access, correct or update your Personal Information at any time (subject to permitted exceptions). To request access or correction, contact us in writing (details in Section 10).
We do not charge for access requests, though we may charge an administrative fee for copies. We may require proof of identity before releasing Personal Information.
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7. Maintaining the Quality of Your Personal Information
We take reasonable steps to ensure your Personal Information is accurate, complete and up-to-date. If you believe any information we hold is incorrect or outdated, please notify us promptly so we can amend our records.
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8. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available at https://www.humaniseai.io/privacy-policy.
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9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyse usage and personalise content. You can manage your cookie preferences via your browser settings.
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10. Privacy Policy Complaints and Enquiries
If you have questions, concerns or complaints regarding this Privacy Policy or our handling of your Personal Information, please contact:
HumaniseAI
10–20 Gwynne Street
Cremorne VIC 3121
Australia
Email: admin@humaniseai.com.au
We endeavour to respond to all enquiries within 30 days.
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11. Cross-Border Data Transfers
Where necessary to deliver our services, we may transfer your Personal Information to recipients located overseas (e.g. cloud-service providers, AI-platform hosts). Before any transfer, we will:
• Assess whether the foreign jurisdiction has privacy laws comparable to the APPs;
• Impose contractual safeguards (e.g. standard contractual clauses, data processing agreements) to ensure equivalent protection;
• Transfer only the minimum Personal Information required.
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12. Data Retention and Destruction
• Retention Periods: We retain Personal Information only as long as needed to fulfill the purposes outlined herein, comply with legal obligations or resolve disputes.
• Secure Destruction: When no longer required, we securely destroy or permanently de-identify Personal Information in line with our data-destruction procedures.
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13. Data Breach Notification
In the event of an Eligible Data Breach (as defined under the Privacy Act 1988), we will promptly:
1. Contain and assess the breach;
2. Notify the Office of the Australian Information Commissioner (OAIC) and affected individuals if there is a real risk of serious harm;
3. Provide clear details about the breach, the information involved, our response, and recommended next steps;
4. Review and enhance our security controls to prevent recurrence.
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14. Use of Aggregated and De-Identified Information
We may aggregate or de-identify Personal Information for analytics, product development, marketing reports and research. Once de-identified or aggregated, the data no longer identifies you and is not governed by this Policy.
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15. Third-Party Links and Embedded Content
Our website or communications may contain links to third-party sites or services (e.g. social media platforms, partner portals). This Policy does not apply to their practices. We recommend you review their Privacy Policies before providing Personal Information.
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16. Limitation of Liability
To the fullest extent permitted by law, HumaniseAI and its officers, employees, contractors and agents exclude all liability (including negligence) for any direct, indirect, incidental or consequential loss arising from:
• Your use of, or inability to use, our services or website;
• Any unauthorised access to or alteration of your transmissions or data;
• Any bugs, viruses or other malicious code that may be transmitted via our services or website.
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17. Consent and Withdrawal
By using our services or providing Personal Information, you consent to the collection, use and disclosure of your Personal Information as described in this Policy. You may withdraw consent at any time by contacting us (Section 10). Withdrawal may affect our ability to provide certain services.
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18. Definitions
• APPs: Australian Privacy Principles under the Privacy Act 1988 (Cth).
• Eligible Data Breach: A data breach likely to result in serious harm to any individual whose information is involved.
• Personal Information: Information or opinion about an identified individual, as defined in the Privacy Act.
• Sensitive Information: Subset of Personal Information requiring higher protection (e.g. health, racial or ethnic origin).
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19. Version Control
• Policy Version: 1.1
• Effective Date: 2 July 2025
• Next Review: July 2026